Role Details

Are you passionate about technology and enjoy helping others? Do you thrive in a dynamic environment where every day presents new challenges and opportunities to support learning and innovation?

Mercedes College is seeking a dedicated ICT Help Desk Officer to join our ICT Team.

The role you've been waiting for

As the first point of contact for all technology-related queries, you will be the face of ICT at the College, providing friendly, efficient, and professional support to staff and students. Reporting to the ICT Help Desk Team Leader, this role involves providing level-one technical support, assisting with troubleshooting, device setup, user access, and maintaining various ICT systems across the College.

• Fix term | Monday 30^th June 2025 – Friday 19^th December 2025
• Full-time | 37.5 hours per week

Unleash Your ICT Powers

• 🛠️ Tech whisperer – You instinctively understand how hardware and software work, with the power to install, repair, and configure devices with ease. Computers, devices, and AV gear are no match for your skills.
• 🧠 Problem-solving prodigy – You approach challenges with a sharp mind and a calm attitude, using your initiative and knowledge to find smart solutions—even when the clock is ticking.
• 🎯 Laser-focused multitasker – You juggle priorities like a pro, managing tasks efficiently while staying cool under pressure. You know how to triage, troubleshoot, and deliver results without missing a beat.
• 💬 Communication champion – Whether you're helping a tech-savvy student or a less confident user, you explain things clearly, patiently, and respectfully—making everyone feel supported.
• 👥 Team hero with solo strength – You thrive in a team but are equally confident working independently. You collaborate, contribute, and lift others up while owning your responsibilities like a true professional.
• 💻 Tech toolbox – You wield a strong command of Windows, macOS, iOS and Microsoft365. You've also got a sixth sense for troubleshooting applications, networks, and classroom tech setups.

Why You’ll Love Working with Us

At Mercedes College, we partner with families to inspire students to thrive in every aspect of their lives—academically, socially, emotionally, and physically—preparing them to become leaders for life. Guided by a bold vision, we aim to be a sustainable, world-class school that blends holistic education with a vibrant, values-driven community.

More than just a place of learning, we are a dynamic community where the Mercy Keys of Compassion, Loyalty, Justice, Integrity, Responsibility, and Mutual Respect shape our actions and interactions. Our mission is to create a nurturing environment where students grow into confident, compassionate leaders.

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