Adelaide Office

A116 George Street, Thebarton SA 5031
PPO Box 179, Torrensville Plaza SA 5031
T08 8301 6600
F08 8301 6611

Port Pirie Office

A105 Gertrude Street, Port Pirie SA 5540
PPO Box 1206, Port Pirie SA 5540
T08 8632 0500
F08 8632 0549

     

Grievance, Compliment or Suggestion

If you have a grievance, compliment or suggestion about any aspect of our school services, please let us know. You can contact us in person, by email, by telephone or by using this form.

The information you provide will be used by the Catholic Education Office to facilitate assistance or a response as required.

If raising a grievance or complaint, you are encouraged in the first instance to raise your concerns with the relevant school principal, deputy principal, year level co-ordinator or teacher.

If you are not sure who can help you, school office staff will provide you with the correct contact details.

Contact Us
General Information

Please complete this form in English.

Information for parents, carers and the community

Catholic Schools and Catholic Education Offices (CEO) will make every effort to resolve legitimate grievances/complaints, based on their merits, using a consistent, impartial, respectful and confidential process that achieves resolution in a timely manner.

  • We will respond to your initial contact within 3 working days.
  • Treat you with dignity and respect and maintain confidentiality to the extent that is possible.
  • Work with you and the school to reach a resolution where possible.

The grievance/complaints response and resolution process will seek to achieve the restoration of positive and respectful relationships.

  • You have the right to be heard and to expect procedural fairness and natural justice;
  • Are encouraged to speak to the relevant staff member in the first instance;
  • Are expected to act in good faith and work with the school or CEO with respect and openness to achieve an outcome acceptable to all parties;
  • To provide us with the fullest information possible;
  • Work with us and the school to reach a resolution where possible.
Please note: schools and individuals may be informed of formal complaints made about them.

For further information, read the Grievance Response and Resolution - Information for Complainants.

What are the details of your feedback?

  • Provide student details, such as your child’s name and year level
  • Name of the school your child attends
  • If a grievance/complaint, a summary of details including the steps you have taken to resolve the problem

*Maximum 5MB upload limit, and limited to only PDFs, Word documents or JPEGs

Your details

If you need help to contact us, please let us know
 

By submitting this form, I understand that the Catholic Education Office will discern the most appropriate person or section to support you to resolve the matter. This can include referring the matter to the Principal or a School Quality and Performance Consultant who may make contact with you.

* Required Fields

Confidentiality:

Schools and the CEO are bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988. (Excerpt from the Catholic Schools and CEO Archdiocese of Adelaide Privacy Statement).

Please note:

If you would like the outcome of your grievance or complaint to be reviewed, you may write to: 

The Assistant Director – People, Leadership and Culture 
Catholic Education Office 
PO Box 179 
TORRENSVILLE PLAZA SA 5031 

Or email: intake@cesa.catholic.edu.au

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